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If you purchase a product from PerioSciences, LLC (“PerioSciences” or “we”) through our web site www.periosciences.com:
Thank you for your purchase with PerioSciences! Our customers, and your satisfaction are very important to us. All returns of items purchased from PerioSciences are subject to our Return Policy and may include a 5% restock fee.
PerioSciences does not take title to returned items until the item arrives at our fulfillment center and has been processed. At our sole discretion, a refund may be issued without requiring a return. In this situation, PerioSciences does not take title to the refunded item.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Any orders deemed as an incorrect or accidental purchase order will have 10 business days from receiving the products to qualify for a full refund. The buyer is responsible for creating and purchasing a return label.
PerioSciences products require a proper shipping box to be used for returns. Any products that are returned damaged or in an unsellable condition will not be refunded.
Promotions will not be reimbursed or credited back to the account.
Products requested for return after 10 business days of receiving the product will be eligible for a credit only. No item is eligible for a return or credit after 30 days of receiving the order.
Damages and issues
If you have regrettably received an incorrect or damaged product, please contact us within 10 business days from receiving the product.
Please be advised, PerioSciences may request you to share photos of the unused damaged products. Damaged products are eligible for a full refund. PerioSciences will provide a free shipping return label. Your account will be refunded once PerioSciences has received all of the products back.
If you have received an incorrect product, the product must be returned in the original packaging and damage-free. Please contact us for more information.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
If you have an allergic reaction caused by your use of the returned product, you may return the used product and all original packaging to the address for product returns set forth below, and we will refund your purchase price for the returned product, less the original shipping and handling costs. If there is a defect in the packaging of the returned product when it is delivered to you, you may return the unused product and all original packaging to the address for product returns set forth below, and we will replace the returned product at no charge.
All product returns should be delivered to our address for product returns set forth below. You are responsible for all shipping and handling charges on returned items, and you bear the risk of loss during shipment.
Unfortunately, we cannot accept returns on promotional / sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Once your return has been received and inspected by our fulfillment center, we will contact you via email to notify you of your return and amount of refund including any restock fees. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to.
If PerioSciences products were purchased through any platform other than PerioSciences.com, please refer to your vendor’s return policy.
To Initiate a Return: Please send an email with details including your order number to: firstname.lastname@example.org
Payment of Refund:
Your refund will be credited back by PerioSciences via the same method of payment you used when you purchased the returned product originally.
Please Send all Product Returns to:
ATTN: Returns (Order #__________)
Grapevine, Texas 76051